Privacy policy
BION Science PRIVACY POLICY
In this policy “we”, “us’ and “our” means BION Science, and its partners and affiliates. Please read this policy carefully as it describes the way in which we collect and handle your personal information. We may update or revise this policy from time to time. If we elect to update or revise this policy, we will post the date on which that revision takes effect at the end of this policy. Please be aware that you have no obligation to provide any personal information requested by us. However, if you choose to withhold your personal information, we may not be able to provide you with the services or products that depend on the collection and use of that information.
OUR PRIVACY COMMITMENT
We recognise the importance of, and are committed to, managing any personal information that Service Provider collect in compliance with the Privacy Act and other privacy rules and regulations (together, “Privacy Laws”). We also ensure any personal information Service Provider collect in the course of our activities is managed in accordance with the Statement of Principles.
HOW DO WE COLLECT PERSONAL INFORMATION?
Where possible Service Provider collect your personal information directly from you. This collection includes through your:
• registration when you purchase a magazine or digital subscription;
• registration to be part of survey panels or mailing lists;
• answers to surveys;
• signing up to newsletters and other notifications from our magazines and other brands;
• supply of goods and/or services to us;
• provision of express permission when accessing applications sitting on brand social media accounts;
• communications with us such as letters, telephone calls, text messaging and emails regarding services and products;
• download and use of our digital publications and mobile applications (“apps”).
WHAT PERSONAL INFORMATION DO SERVICE PROVIDER COLLECT?
The personal information Service Provider collect varies depending upon the purpose of the collection and the product or service we are providing you. Generally, we collect and hold the following types of personal information:
• your name and address;
• your telephone/e-mail contact details;
• your date of birth; • your gender;
• other information you may make publicly available online (including on social media platforms);
• transaction details, if you make a purchase with us or choose to store details in your online profile
• bank account/credit card numbers and associated details as reasonably required in relation to processing payments at your request;
• your answers to the survey questions;
• any other personal information which may be required in order to facilitate and where possible improve your dealings with Service Provider.
WHY DO SERVICE PROVIDER COLLECT AND USE YOUR PERSONAL INFORMATION?
The Service Provider collect your personal information if it is reasonably necessary for the performance of our business activities and functions, which includes providing a range of products and services to you, some of which are listed below.
Our mobile apps
Service provider, may collect information through our apps to assist us in understanding how you use our apps, how the apps are performing across different devices and to assist us in the selection of advertisements for groups of individuals. Our access to this information, is as you have agreed to with the respective app store from which you download our app.
Service Provider online communities
Service provider collect personal information from you when you participate in any activity on our online communities. By providing personal information to us during such activity, we can assist in identifying ways in which we can provide you with a better service, or enhance your online experience.
HOW IS YOUR PERSONAL INFORMATION SECURED?
We understand that the security of your personal information is important. As such, we take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. The Service Provider store information both at an onsite secure server and at trusted third party storage providers. Service Provider undertake regular training of our staff to ensure that they are aware of privacy commitments and obligations in the collection, use and disclosure of personal information. Service Provider staff are also required to sign in and use a password when accessing our secure systems.
ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
In certain circumstances where you have a sign in to your customer details and/or you can access your own personal information via your membership you will be required to follow prompts to access, correct or update your personal information. If this option is available to you directly, we will clearly mark it for ease of access.
You can access or correct your personal information by contacting Service Provider at the ‘Contact Details’ set out below. Please provide Service Provider with as much detail as you can about the particular information you wish to access or correct, in order to help Service Provider retrieve it and make the requested change correctly. Service Provider may charge you an access fee to cover costs of providing that information to you. We will inform you of applicable fees before they are incurred.
In certain circumstances, Service Provider may refuse your request to access, or correct, your personal information. If that is the case, Service Provider will provide you with reasons for that decision unless it is unreasonable for Service Provider to do so. Service Provider take reasonable steps to make sure that the personal information we collect is accurate, complete and up-to-date including updating personal information when wService Provider are advised by you that your personal information has changed.
If you wish to delete the personal information Service Provider hold about you, please let Service Provider know by contacting us using the ‘Contact Details’ set out below and we will take reasonable steps to delete the information, unless we are required to retain it for legal reasons.
ANONYMITY AND USE OF A PSEUDONYM
You may request at any time that you remain anonymous, or choose a pseudonym, when dealing with us. To the extent that it is lawful and practicable for us to enable you to do so, we will grant such a request.
HOW TO MAKE A COMPLAINT
If you wish to make a complaint about the way in which we handle your personal information, please contact our Privacy Officer using the contact details set out below. We undertake to acknowledge and investigate any complaint promptly and will respond to written complaints within a reasonable time from the date of receipt. If you are dissatisfied with our response, you may refer the matter to the Privacy Commissioner. If you are dissatisfied with our response in relation to the way in which we handle your personal information in the course of our journalistic activities, you may refer the matter to the Press Council.
CONTACT DETAILS
If you have any questions or comments on our privacy policy, if you wish to update the personal information we hold on you or make a complaint, please send an email to our Privacy Officer at: info@bionsciencebooks.ca
Privacy policy last updated on 17 of July 2024.